100% management of your IT system
We provide tailor-made assistance and maintain your infrastructure in operational condition.
A team of experts guarantees active support in the event of incidents of any kind.
3 types de prestations au service du client
MCO
Maintenance in operational condition
Management of all or part of your IT system
Supervision, backup of your data and continuous updating of your IS
Real-time monitoring and consumption in relation to a workload plan
SUPPORT
Incident assistance
Management of all or part of your IT system
Benefit from a team of experts to manage your incidents (on-site and remote intervention 7 days a week)
Real-time monitoring and consumption in relation to a workload plan or number of tickets
APPLICATION
Expert assistance with your infrastructure
Management of all or part of your IT system
Do you have a specific one-off requirement? We'll meet your needs on your terms
Real-time monitoring and consumption against a workload plan or budget
Our scope of intervention
Our packaged offers
ESSENTIALS
Initial scoping note
Audit of existing system (basic infrastructure)
Administrator support 5/7 days, 9am-12.30pm and 2pm-6pm
Access to the GLPI ticketing portal
Dedicated email address and telephone number
Simplified monthly reporting
Between €5k and €15k
ADVANCED
All the services in the ‘ESSENTIALS’ + package
Infrastructure audit
Priority requirements
Backups (Veeam Backup)
Extended support (times to be defined)
System and application updates
Monthly to half-yearly monitoring committee
Access to document repository
Detailed reporting
Between €15k and €40k
PREMIUM
All the services in the ‘ADVANCED’ + package
Complete infrastructure management
End-user management
Advanced monitoring tools
Security assessment and maintenance
Extended support with on-call capability
Monthly monitoring committee
Cost, licence and certificate management
Customised reporting
Between €40k and €100k
TAILOR-MADE
All the services in the ‘ESSENTIAL, ADVANCED or PREMIUM ’+ package
Guaranteed level of security (PingCastle)
IT transformation project management
Strategic advice and ongoing optimisation
HNO support up to 24/7
Customised MCO service
Average response time (ART) of at least 15 minutes
BCP / RPA
On-demand steering committees
Regular on-site services
RTO and RPO commitments
On quotation
Why outsource your IT?
Alain is Director of Information Systems for his company. He was looking for advice to help him make the right choices and manage his infrastructure. He wasn't doing at all well with his IT system. It wasn't long before he heard about PI Services.
PI Services is exactly what you need. Let me tell you who we are and how we can help you. Today, PI Services designs, deploys and monitors secure infrastructures. Our team of 4.0 experts is made up of managers, architects, engineers and administrators who share the same values. Know-how, commitment, responsibility, proximity, trust, quality and availability. We work on your infrastructure, software, networks, user support, security and workstations.
Very interesting. However, in the event of an incident, breakdown, etc., how do you proceed?
In the event of a problem, you can contact the dedicated service or send an e-mail with your request. PI Services logs your request on our ticketing tool and assigns a resource to deal with it, depending on the type of incident, whether critical, moderate or minor. If the problem persists, we can escalate to our Microsoft partner. In addition, thanks to the incident management tool, we can view consumption statistics via dynamic reports. There are precise dynamic dashboards for real-time monitoring and transparency of interventions.
Excellent! Your offer is very relevant and meets our needs.
If, like this company, you need us, don't wait any longer! Get in touch with us!
Email: info@piservices.fr
Telephone: (+33)1.55.85.08.80
Website: www.piservices.fr
LinkedIn : @pi-services
Our managed services are...
PROXIMITY AND AVAILABILITY
EXPERTS IN MICROSOFT INFRASTRUCTURES
HIGH-QUALITY TECHNOLOGICAL PARTNERSHIPS
AGILE APPROACH
ANTICIPATING AND MANAGING THE UNEXPECTED
A SECURE INTERNAL INFRASTRUCTURE
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